Mobile Banking
Frequently
Asked Questions |
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1) What is
Mobile Banking?
Mobile Banking is a wireless Internet services that enables
you to handle your banking in safe environment using a
mobile phone with Internet capabilities.
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2) Is
there a fee to use Mobile Banking?
No. First Florida’s Mobile Banking is free of charge. You
may wish to contact your cell phone service provider
regarding charges that may apply to web browser usage
under your plan. |
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3) How do I access Mobile Banking?
To access First Florida’s Mobile Banking, simply enter the
First Florida Mobile Banking URL —
m.firstflorida.org
— into the browser of your Internet-enabled wireless device
(phone). |
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4). What services can I access with
Mobile Banking?
First Florida’s Mobile Banking includes the following
Online Banking services: |
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Please note that in order to
access account information through the Mobile Banking
site, you'll need to be enrolled in Online Banking
and log in using your First Florida Online Banking
Account User ID and Password/PIN. |
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Additionally, on our Mobile Banking
site you can: |
- Receive
current rate information
- Find the location
of a branch, ATM, or Share-Branch Center near you
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5) What
happens if I get locked out of First Florida’s Mobile
Banking?
As with First Florida Online Banking, you must call
the Financial Service Center at (800) 766-4328 ext. 1 [in
Jacksonville (904) 359-6800 ext. 1] to reset your password.
Once your password is reset, you must login to Online
Banking for the first time via your PC. For security
reasons, you may not specify your new password on
Mobile Banking. Once your password is set up on your
PC, you may use your User ID and password to
immediately log into Mobile Banking |
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6) Which mobile devices are supported for
First Florida’s Mobile Banking?
You can access First Florida’s Mobile Banking from any
Internet-enabled mobile phone (such as WAP phones), PalmOne
OS device, Pocket PC, Apple iPhone device or RIM Blackberry
device. Note: The devices must be Internet enabled. |
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7). How does First Florida Mobile Banking
handle Security?
First Florida Mobile Banking is encrypted using the Wireless
Transport Layer Security (WTLS) protocol, which provides the
highest level of security available today. Additionally, all
data is encrypted using the Secure Socket Layer (SSL)
layer. |
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8) Can I use First Florida’s Mobile
Banking if I don’t have a First Florida account or do not
use Online Banking?
Yes. You can access First Florida’s locations, ATMs, Rates
and other information through Mobile Banking.
You cannot, however, access Online Banking account
information without a First Florida Online Banking account
USER ID and password. To establish a First Florida Online
Banking account User ID and password, please contact First
Florida’s Financial Service Center at (800) 766-4328 ext. 1
(in Jacksonville (904) 359-6800 ext. 1). |
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Troubleshooting
Pocket PC Devices
1) I am able to view the home page of First Florida’s
Mobile Banking on my Pocket PC, but when I attempt to log in
I get an error message.
When you attempt to gain access to a secure Web site from
Windows CE, you may receive the following error message:
"Unable to establish secure connection." Microsoft Pocket
Internet Explorer may issue either of the following error
messages: "The page you are looking for cannot be
found" or "Unable to establish secure connection."
For information about how to update to the Microsoft
High Encryption Pack for Pocket PC, view the following
Microsoft Web site:
http://www.microsoft.com/windowsmobile/downloads/highencryption.mspx.
Download the needed file,
then synchronize your pocket PC. |
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To resolve this issue, update to the
Microsoft High Encryption Pack for Pocket PC. This
add-on supports MD% certificates with the new hashing
algorithm. |
PalmOne Handhelds
1) How do I access First Florida’s Mobile Home Banking on
my Palm?
First, please ensure that your PalmOne Handheld has an
Internet connection via a wireless Internet service
provider (Wireless ISP). Once you verify that you can
connect to the Internet, you can access First
Florida’s Mobile Home Banking
by simply entering the following URL in your browser: m.firstflorida.org. |
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RIM Blackberry Phones
1) How do I access First Florida’s Mobile Banking on my
RIM Blackberry Pager?
You must ensure that you have a browser, such as the Go.web
browser, installed on your RIM Blackberry. If you are not
sure if your RIM Blackberry has a browser installed, please
check with your service provider. Once you verify that you
have a browser, you may simply enter our URL in your
browser: m.firstflorida.org. |
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2) Why am I unable to log in using my Blackberry phone?
Please check the settings on your Blackberry phone to ensure
it is enabled to browse Secure/SSL sites. |
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3) When I attempt to go to m.firstflorida.org, I get an
error message.
You may get the message "Access Denied: Insecure SSL
Request"
When clicking on More Info, you may also receive the
following message:
"Your MDS has been configured to deny SSL requests to
servers that have certificates which are untrusted or
expired. Try using Device Side SSL which can be modified in
your TLS Options. Contact your system administrator with any
questions."
If you receive these messages, change your Blackberry
Options settings as follows: Select Options, then TLS; under
the TLS Default, select Change Option to "Handheld," not
"Proxy." |
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Mobile Phones
1) I keep getting locked out of my account when I try and
log in on my mobile phone. Why doesn’t it accept my log-in
information?
Using your mobile phone to enter data takes a little
practice. Passwords are case sensitive; make sure you are
entering your password exactly as it is set up. If your
password begins with a lower-case letter, you may need to
use your phone’s shift key to change the default from upper
case. In addition, some phones require extra shift key
presses to enter numbers instead of letters. |
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2) Why can’t I see the first few transactions of my account
history?
Due to the screen size on the mobile phone, only a limited
amount of information can be displayed. Some mobile phones
take you to the middle or bottom of a new page instead of
the top. To make sure you are at the top of the page, use
the up arrow key on the phone to scroll all the way to the
top of the page. If you want to view more information below,
use the down arrow key to scroll down until you come to a
"More" link. When you click on "More," it will take you to
the next page of information. |
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3) How do I know if my phone is web-enabled?
If you have a MiniBrowser, MicroBrowser or Wireless Web on
your phone’s main menu, then it is web-enabled.
Contact your mobile phone carrier to confirm that your phone
is web-enabled and that the service is activated. |
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Mobile Phone Carrier FAQs &
Tutorial Links
Verizon Phones & Devices:
http://support.vzw.com/phones/
AT&T Phone/Device Support:
http://www.wireless.att.com/support/content.do?page=phone-device-support
T-Mobile:
http://support.t-mobile.com/productSelector.html |
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