An extra layer of security to protect your account.
Multifactor Authentication (MFA) is a security system that requires more than one method to verify the user's identity for a login or to perform certain transactions.
If the MFA system does not recognize the device you are using to log in or detects uncharacteristic or unusual behavior, an extra layer of security is triggered, requiring you to take an additional step to verify your identity.
A verification code (which you will need to complete the login process) is sent to you by text, email, or phone call. A verification code is generated each time you log in, unless you have registered your device by checking the "Remember Me On This Device" option on the login screen.
In most cases, future logins from a registered device will not require MFA. However, a verification code will still be issued and needed to complete the login-process when using other unregistered devices.
Receive MFA Help
- Call (800) 766-4328, ext. 1 [in Jacksonville (904) 359 6800, ext. 1]
- Visit a branch near you