Online Banking

Yes. You can register using a mobile device or desktop computer.

1- new users will navigate to the Online Banking Login on First Florida's Homepage and click "Register".



2- You will be directed to our Online Banking portal to begin the registration process. Once on this page, click "Register".



3- Check the box "I Agree" to accept the Terms and Conditions. Then click 'Continue".



4- Confirm your identity by entering the following information: Account Number, Social Security Number, Birth Date, and Zip Code. Then, click "Continue". 



5- Choose a Username and click "Continue".
Username Requirements:
- Between 8 and 20 characters in length
- Must include both letters and numbers



6- Enter the temporary password that was sent to you via your selected contact method and click "Log In". 



7- Change Password and click "Continue". 
Password Requirements:
- Must contain eight or more characters
- Must contain at least one uppercase letter and at least one lowercase letter
- Must contain at least one number
- Must contain at least one special character



You are now registered to use the new Online Banking and Mobile Banking. 

No. The verification code is an additional security measure that is generated each time you log in, unless you have checked the option "Remember Device" on the login screen. 

Yes. When you are logging in, before you select "Send Code," check the box "Remember Device". You will not have to go through the verification process for future logins on that device. 

A verification code will still be issued when you access your account on other devices. 

If you do not recognize any of the phone numbers listed for sending the verification code, it is likely that you have entered your username incorrectly. Verify your that your username is correct and try again. If the problem persists, call our Member Support Center at (800) 766-4328, ext. 1. 

Multi-Factor Authentication (MFA) is a security feature that requires more than one method to verify the user's identity for a login or to perform certain transactions. 

If the MFA feature does not recognize the device you are using to log in or detects uncharacteristic behavior, an extra layer of security is triggered, requiring you to take an additional step to verify your identity.

A verification code (which you will need to complete the login process) is sent to you by text, email, or phone call -- your choice. A verification code is generated each time you log in, unless you have registered your device by checking the "Remember Me On This Device" option on the login screen.

In most cases, future logins from a registered device will not require MFA. However, a verification code will still be issued and needed to complete the login process when using other unregistered devices.

HELPFUL SCREENSHOTS

When the MFA feature does not recognize your device, you are presented with the screen below:

*Click on the icon that represents how you want to receive the verification code.

*Before selecting "Send Code", check the "Remember Me On This Device" option if you wish to register the device.



After retrieving the verification code, enter it in the provided field and click “Continue”.  


Next, enter your password in the provided field and click “Log In”. 

No. The automatic payments or recurring transfers of funds you currently have set up will not be affected.

Scheduled transfers occur at one of three designated times: 7:30 a.m. EST, 11:30 a.m. EST, or 5:00 p.m. EST.

An external transfer is a transfer that occurs between your First Florida account and your accounts at other financial institutions.

The limit for an external transfer is $2,500.00

Yes.  If you set up an external transfer account, you can choose that account for your source of funds or destination of funds.

From the "Transfers" widget, choose “Classic". Click “Transfer to another First Florida Credit Union member”.



Enter the other receiving member’s last name or the business name and the account number. Click the "Save" button

External transfers set up prior to 3:00 p.m. EST will be processed on the same business day.  If after 3:00 p.m., the ACH transfer will be processed the following business day. Ultimately, it will take about 24 - 48 hours to complete the transfer and deposit the funds via ACH.

There are a two, different ways to link an external account for the purpose of setting up external transfers.

Option 1: 
• From "Transfers", choose "Classic".
• Click "Add an external account".
• The disclosure will appear, check the box for "I Agree" and Continue.


• A window will appear for you to enter the Account Type, Routing Number, Account Number, Confirm Account Number, and Nickname.
• Enter the information and click "Save".



• A verification prompt will appear to verify your identity.
• Enter the code that is sent via method chosen


Once confirmed, 2 Automated Clearing House (ACH) deposits and 1 withdrawal will be created from the account to establish a connection (Ex: 2 Deposits for $.40 and $.47 and 1 Withdrawal for $.87). Once these transactions have cleared, the account is ready for transfers. 

Option 2:
• Click the "More..." widget to expand the menu options. Click "Widget Options".



• From "Widget Options", choose "Accounts".
• Click "Add an external account".
• The disclosure will appear, check the box for "I Agree" and Continue.



• A window will appear for you to select the type of external account you would like to add. Click "External transfer account".



• A window will appear for you to enter the Account Type, Routing Number, Account Number, Confirm Account Number, and Nickname.
• Enter the information and click "Save".



• A verification prompt will appear to verify your identity.
• Enter the code that is sent via method chosen



Once confirmed, 2 Automated Clearing House (ACH) deposits and 1 withdrawal will be created from the account to establish a connection (Ex: 2 Deposits for $.40 and $.47 and 1 Withdrawal for $.87). Once these transactions have cleared, the account is ready for transfers. 

Yes. Starting from your Online Banking Dashboard, navigate to the "Accounts" widget. Select the account you wish to download/export transactions from. 

Under the "Transactions" tab, click the download icon. 



Once you click the download icon, a window will appear. Select the file format you wish to export. Members can select a .CSV Excel file or a Quicken file. Once you have selected your file type, click "Export". 

Time is precious and so if your money. When you link your accounts, you will have a safe, secure, and efficient way to view your personal finances. You can link investments, bank accounts, credit cards, and bills from other financial institutions.

Just follow the steps below: 

1- From the Dashboard, click on the drop down menu next to the account holder's name that appears in the upper right corner of the screen. Then, click "Settings".



2- From Settings, click "Accounts". Then, click the link at the upper, right hand corner to "Link an External Account".



3- A window will appear for you to select the type of external account you would like to add. Click "Link accounts from another financial institution" .

NOTE: When adding accounts through this option, you will be able to view the account details, but you will not be able to make transfers to/from this account. If you would like to be able to transfer funds to/from this account, see "How do I set up an external transfer in Online Banking?" under the Transaction FAQs. 



4- Enter your Institution Name or select from the list of Most Popular Sites. 



5- Enter your online account credentials for the external account you would like to view. Then, click "Submit".



6- Once your account has been verified, you should see a message that the account has been successfully linked under "View". The account details should also be visible. If you are done, click "Close" or if you would like to add another account, click "Link Another Site" . 

Widgets are icons identifying a specific function within Online Banking. For example, some of the default widgets on the left side of your dashboard are Accounts, Transfers, and Bill Pay.

Yes,  you can select favorite widgets to appear on your dashboard. To do this:

- On the dashboard, click on your username in the upper right hand corner of the screen, and click "Settings" from the menu that appears.

- On the Settings Page, click the "Widgets" tab:

* The first icons (or widgets) that you see listed are your favorites. They will have a yellow star next to them. These are the widgets that appear in the left navigation of your dashboard.

*You can have a maximum of five favorites that appear in your left navigation.

* If you already have five favorites selected, and you'd like to add a new one, you must first unselect one of the current favorites. To do this, click on the "yellow star" next to the widget you'd like to unselect.

* Your updated favorites will now appear in your left navigation. All other widgets are still accessible by clicking the "More" icon.

- To change the order of your selected favorites, click the blue "Reorder Favorites" button, located near the upper right hand corner of the page. You can then drag and drop within your favorites to place them in the order you prefer.

Notifications can be found by clicking the account holder name in the upper, right hand corner and clicking Settings. Next, click the tab for Notifications.

You can view pending items on the Dashboard screen, or on the transaction history view of the account. Example below:

Most of the notifications are real time, but there are some that run at timed intervals. 

Text alerts can easily be set up in Online Banking through the following steps: 

1- From the Dashboard, click on the drop down menu next to the account holder's name that appears in the upper right corner of the screen. Then, click "Settings".



2- From Settings, click "Contact" to see the contact information available on your account. Under Phone Numbers, click the edit icon next to the mobile phone number where you would like to receive text alerts.



3- Once you click the edit icon, options will appear beneath the mobile phone number selected. Check the box to receive text messages at this number. Then, click "Send a code via text".



4- You will receive a code via text to verify that SMS text messages can be received at the phone number selected. Enter the code and click "Confirm Code". 



5- Once the code is confirmed, click "Save Changes". 



6- In Settings, under the Phone Numbers listed in the Contacts tab, you should now see a grey box that says SMS beside the mobile phone number selected. You are now set up to receive text alerts at this number. 

Apple Users – Search for ‘First Florida Credit Union’ in the app store. 


 
Android Users – Search for ‘First Florida Credit Union’ in the Google Play store.
 

Tap the green hamburger icon in the top left corner. Scroll through the menu and select “e-Deposit”. First, select the account you’d like the deposit to go into. Next, select the amount and then carefully take a picture of the front and then back of the check. We recommend placing the check on a dark, flat surface. Follow the prompts that appear on the screen when taking each photo. Once the photos have been accepted, tap “Deposit Check”. 

 

Yes! You can register by clicking “Sign up now” on the app home screen.

Follow the same registration steps outlined in the “Logging In” section above.

No. There is not a limit to the number of devices that you can use to access Online Banking or the Mobile Banking App; however, you will be required to verify your identity on any new device that you use to access your account. For more details, see the "Multi-Factor Authentication" FAQ. 

To use Pay Anyone, you must have a First Florida debit card attached to a checking account and access to our new Online Banking or Mobile Banking. 

There is a $.50 service fee per transaction. Additional data and messaging rates may apply if you are sending or receiving funds using your mobile device. 

You can send funds to anyone with a valid email address or mobile phone number. The recipient will need to have a checking/savings account or debit card connected to a financial institution in the U.S. 

Pay Anyone uses your debit card to send funds to a designated recipient. 

Yes. You can send up to $500 per transaction. Monthly, you can send up to $10,000. 

Recipients can choose to collect their funds using their checking/savings account or their debit card. 

If they choose to collect through their debit card, funds will be available immediately. 
If they choose to collect through their checking/savings account, funds will be credited to their account via Automated Clearing House (ACH) within 1-3 business days. 

Payments made using Pay Anyone are processed through your First Florida debit card as PIN-based transactions. You will need to enter your debit card PIN to complete transactions using Pay Anyone.  

Funds sent using Pay Anyone will be debited from your account immediately, along with the service fee of $.50 per transaction. 

Recipients receive a text message or email immediately when funds are sent using Pay Anyone. Recipients have 10 days to collect the funds.

If the funds are not collected in 10 days, you will be notified and the funds will be credited back to your account within 1-2 business days. The refund will post as an "ATM Deposit" and may be subject to a brief hold. 

Yes. Transactions using Pay Anyone are processed as "ATM Withdrawals" and count towards your daily ATM cash withdrawal limit. 

If you attempt to send funds using Pay Anyone that will exceed your daily ATM cash withdrawal limit, the transaction will be declined.  

You must have a valid email address listed on your account to conduct Pay Anyone transactions.

If you are getting an error message when trying to launch Pay Anyone, verify that you have a valid email attached to your account. You can verify your current email or add a new one under the "Contact" tab in "Settings". 

Yes.  Click on the menu and you can select Transaction History. Select the item and cancel.

If the recipient has not collected the funds, the transaction can be cancelled by launching Pay Anyone through Online Banking (desktop version only) and following the following steps:

1- From the Online Banking Dashboard, navigate to the Pay Anyone widget. 



2- From the Pay Anyone widget, click "Launch Pay Anyone". 



3- Once Pay Anyone has launched, navigate to the drop down Menu and click "Transaction History". 



4- Locate the transaction in question and click "Cancel". 



5- Verify that the transaction selected is correct and click "Cancel Payment".



Your Pay Anyone transaction has now been cancelled. To cancel or dispute a Pay Anyone transaction after the recipient has accepted the funds, please contact our Member Support Center at (800) 766-4328, ext. 1. Note: If the funds have already been collected, we will be unable to refund the transaction.  

Payzur is the company that First Florida has partnered with to provide a Person 2 Person (P2P) payment option for our members. We refer the to this service as Pay Anyone.