Online Banking
Access your account on your own schedule.
Our lives are hectic. It seems like there are more things to do than hours in the day. With Online Banking, you can securely manage your finances at your convenience.
- Check account balances and review recent and pending transactions
- Apply for a loan or make a payment
- Access the first mortgage servicing portal
- Transfer funds between accounts, including accounts at other financial institutions
- Pay bills faster and easier with Bill Payer
- Stay in control of your money with built-in budgeting and savings tools
- Filter transactions by deposits, withdrawals, and checks
- Send funds instantly with Pay Anyone
- Manage debit and credit cards with Card Controls
- View up to 24-months of e-Statements
- And more
Customize your experience.
You’re unique, and the way you handle your finances should suit your style and goals. Tailoring your overall digital experience is simple. By accessing Online Banking through a computer, you can easily:
- Create budgets, savings goals, and analyze your spending
- Select from a list of notifications you wish to receive
- Nickname and color-code your accounts
- Personalize your dashboard with your image
Enjoy peace of mind.
The security of your accounts is a top priority. Tools that help prevent fraud keep your private information and accounts safe. From your mobile device, computer, or tablet, you can quickly:
- Receive and send secure messages using the message center
- Block or unblock debit and credit cards with the card controls feature***
- Set up a security code, as an additional tool to authenticate your identity
- Notify the credit union of your upcoming travel plans using the message center
*** The card controls feature does not replace reporting your card as lost or stolen. Contact the credit union immediately if you believe unauthorized transactions have been made. Card controls feature does not prevent recurring transactions, refunds, reversals, or credit adjustments from posting.
Enroll in Online Banking Today
- By Phone – (800) 766-4328, ext. 1 [in Jacksonville (904) 359-6800, ext.1]
- In Person – visit a branch near you
During the enrollment process, you will be provided with a temporary password. Once logged in, you will be prompted to change your temporary password, as well as instructed to set up Multi-Factor Authentication (MFA), an enhanced security feature that verifies your identity.
Please note that for security reasons, your Online Banking credentials will be disabled if you have not logged into your Online Banking or Mobile Banking account within a six-month period. To keep your Online Banking credentials active, simply log into your account either using Online Banking or the Mobile Banking App.
How to Enroll in Online Banking
FAQs
Logging In

2- You will be directed to our Online Banking portal to begin the registration process. Once on this page, click "Register".

3- Check the box "I Agree" to accept the Terms and Conditions. Then click 'Continue".

4- Confirm your identity by entering the following information: Account Number, Social Security Number, Birth Date, and Zip Code. Then, click "Continue".

5- Choose a Username and click "Continue".
Username Requirements:
- Between 8 and 20 characters in length
- Must include both letters and numbers

6- Enter the temporary password that was sent to you via your selected contact method and click "Log In".

7- Change Password and click "Continue".
Password Requirements:
- Must contain eight or more characters
- Must contain at least one uppercase letter and at least one lowercase letter
- Must contain at least one number
- Must contain at least one special character

You are now registered to use the new Online Banking and Mobile Banking.
A verification code will still be issued when you access your account on other devices.
Multi-Factor Authentication (MFA)
If the MFA feature does not recognize the device you are using to log in or detects uncharacteristic behavior, an extra layer of security is triggered, requiring you to take an additional step to verify your identity.
A verification code (which you will need to complete the login process) is sent to you by text, email, or phone call -- your choice. A verification code is generated each time you log in, unless you have registered your device by checking the "Remember Me On This Device" option on the login screen.
In most cases, future logins from a registered device will not require MFA. However, a verification code will still be issued and needed to complete the login process when using other unregistered devices.
HELPFUL SCREENSHOTS
When the MFA feature does not recognize your device, you are presented with the screen below:
*Click on the icon that represents how you want to receive the verification code.
*Before selecting "Send Code", check the "Remember Me On This Device" option if you wish to register the device.


Next, enter your password in the provided field and click “Log In”.

Transactions

Enter the other receiving member’s last name or the business name and the account number. Click the "Save" button

There are a two, different ways to link an external account for the purpose of setting up external transfers.
Option 1:
• From "Transfers", choose "Classic".
• Click "Add an external account".
• The disclosure will appear, check the box for "I Agree" and Continue.
• A window will appear for you to enter the Account Type, Routing Number, Account Number, Confirm Account Number, and Nickname.
• Enter the information and click "Save".
• A verification prompt will appear to verify your identity.
• Enter the code that is sent via method chosen
Once confirmed, 2 Automated Clearing House (ACH) deposits and 1 withdrawal will be created from the account to establish a connection (Ex: 2 Deposits for $.40 and $.47 and 1 Withdrawal for $.87). Once these transactions have cleared, the account is ready for transfers.
Option 2:
• Click the "More..." widget to expand the menu options. Click "Widget Options".
• From "Widget Options", choose "Accounts".
• Click "Add an external account".
• The disclosure will appear, check the box for "I Agree" and Continue.
• A window will appear for you to select the type of external account you would like to add. Click "External transfer account".
• A window will appear for you to enter the Account Type, Routing Number, Account Number, Confirm Account Number, and Nickname.
• Enter the information and click "Save".
• A verification prompt will appear to verify your identity.
• Enter the code that is sent via method chosen
Once confirmed, 2 Automated Clearing House (ACH) deposits and 1 withdrawal will be created from the account to establish a connection (Ex: 2 Deposits for $.40 and $.47 and 1 Withdrawal for $.87). Once these transactions have cleared, the account is ready for transfers.
Under the "Transactions" tab, click the download icon.

Once you click the download icon, a window will appear. Select the file format you wish to export. Members can select a .CSV Excel file or a Quicken file. Once you have selected your file type, click "Export".

Linking External Accounts
Just follow the steps below:
1- From the Dashboard, click on the drop down menu next to the account holder's name that appears in the upper right corner of the screen. Then, click "Settings".

2- From Settings, click "Accounts". Then, click the link at the upper, right hand corner to "Link an External Account".

3- A window will appear for you to select the type of external account you would like to add. Click "Link accounts from another financial institution" .
NOTE: When adding accounts through this option, you will be able to view the account details, but you will not be able to make transfers to/from this account. If you would like to be able to transfer funds to/from this account, see "How do I set up an external transfer in Online Banking?" under the Transaction FAQs.

4- Enter your Institution Name or select from the list of Most Popular Sites.

5- Enter your online account credentials for the external account you would like to view. Then, click "Submit".

6- Once your account has been verified, you should see a message that the account has been successfully linked under "View". The account details should also be visible. If you are done, click "Close" or if you would like to add another account, click "Link Another Site" .

Tools
Yes, you can select favorite widgets to appear on your dashboard. To do this:
- On the dashboard, click on your username in the upper right hand corner of the screen, and click "Settings" from the menu that appears.
- On the Settings Page, click the "Widgets" tab:
* The first icons (or widgets) that you see listed are your favorites. They will have a yellow star next to them. These are the widgets that appear in the left navigation of your dashboard.
*You can have a maximum of five favorites that appear in your left navigation.
* If you already have five favorites selected, and you'd like to add a new one, you must first unselect one of the current favorites. To do this, click on the "yellow star" next to the widget you'd like to unselect.
* Your updated favorites will now appear in your left navigation. All other widgets are still accessible by clicking the "More" icon.
- To change the order of your selected favorites, click the blue "Reorder Favorites" button, located near the upper right hand corner of the page. You can then drag and drop within your favorites to place them in the order you prefer.
Notifications



1- From the Dashboard, click on the drop down menu next to the account holder's name that appears in the upper right corner of the screen. Then, click "Settings".

2- From Settings, click "Contact" to see the contact information available on your account. Under Phone Numbers, click the edit icon next to the mobile phone number where you would like to receive text alerts.

3- Once you click the edit icon, options will appear beneath the mobile phone number selected. Check the box to receive text messages at this number. Then, click "Send a code via text".

4- You will receive a code via text to verify that SMS text messages can be received at the phone number selected. Enter the code and click "Confirm Code".

5- Once the code is confirmed, click "Save Changes".

6- In Settings, under the Phone Numbers listed in the Contacts tab, you should now see a grey box that says SMS beside the mobile phone number selected. You are now set up to receive text alerts at this number.

Mobile Banking



Yes! You can register by clicking “Sign up now” on the app home screen.
Follow the same registration steps outlined in the “Logging In” section above.
Devices
Pay Anyone
If they choose to collect through their debit card, funds will be available immediately.
If they choose to collect through their checking/savings account, funds will be credited to their account via Automated Clearing House (ACH) within 1-3 business days.
If the funds are not collected in 10 days, you will be notified and the funds will be credited back to your account within 1-2 business days. The refund will post as an "ATM Deposit" and may be subject to a brief hold.
If you are getting an error message when trying to launch Pay Anyone, verify that you have a valid email attached to your account. You can verify your current email or add a new one under the "Contact" tab in "Settings".
1- From the Online Banking Dashboard, navigate to the Pay Anyone widget.

2- From the Pay Anyone widget, click "Launch Pay Anyone".

3- Once Pay Anyone has launched, navigate to the drop down Menu and click "Transaction History".

4- Locate the transaction in question and click "Cancel".

5- Verify that the transaction selected is correct and click "Cancel Payment".

Your Pay Anyone transaction has now been cancelled. To cancel or dispute a Pay Anyone transaction after the recipient has accepted the funds, please contact our Member Support Center at (800) 766-4328, ext. 1. Note: If the funds have already been collected, we will be unable to refund the transaction.