We have received reports that a few First Florida Credit Union members were contacted by a fraudster/scammer spoofing our phone numbers.
Spoofing is when a caller intentionally falsifies the information transmitted to your caller ID. Scammers often use spoofing, so it appears that an incoming call is coming from a number or company that you may know and trust.
We learned that the scammer is claiming to be calling from the credit union’s fraud prevention center, alerting the member of an attempted fraudulent online debit card transaction. During the conversation, the scammer asked for PIN (Personal Identification Number), Social Security Number, and other information that grants account access and can be used for fraudulent activity.
If you receive a similar call, hang up and call the credit union directly. First Florida Credit Union will never initiate a call asking you for your PIN, account, or other confidential information.
Please be assured that our systems have not been compromised, and this type of scam is not isolated to First Florida Credit Union. Scammers have used this scheme before, claiming to be calling from other financial institutions. Your best line of defense is to NEVER DISCLOSE CONFIDENTIAL INFORMATION over the phone or online unless you have initiated a call or transaction with the financial institution.
We are working to preempt further occurrences by educating our members on the importance of never sharing ACCOUNT INFORMATION with people who call or email you.
The link below explains caller ID spoofing and provides helpful tips to help you avoid spoofing scam.