January 30, 2026:
***Important Message ***
Spoofing Scam
Multiple members have reported a spoofing scam involving fraudulent phone calls and text messages. The scammers are soliciting card information and other confidential details to steal money or commit fraudulent transactions.
These phone calls, which may come from a live person or an automated system, use our phone number to impersonate First Florida Credit Union. Scammers may also send text messages claiming to be from the organization. They may use a combination of these communication channels when attempting to steal information.
Spoofing happens when a caller intentionally disguises their caller ID information. Scammers often use spoofing to make an incoming call appear to be from a familiar, trusted person or organization.
If you receive a similar call or text, do not engage in the conversation. Instead, contact First Florida Credit Union directly to confirm any communications. We will never initiate a call or text to ask for your account or credit card numbers, PIN, MFA codes, or any other confidential information.
Spoofing scams are not exclusive to First Florida Credit Union; scammers have employed this tactic with various financial institutions in the past. Your best defense against these scams is to NEVER disclose confidential information over the phone or online unless you have initiated the call or transaction with the financial institution.
We thank our members for promptly reporting these scams, which helps us curb fraudsters’ efforts.
We are also actively educating our members about the importance of never sharing their account information with anyone who calls or emails them.
