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Fraud Warning.

A member has reported receiving fraudulent phone calls from a representative claiming to be a part of First Florida Credit Union calling on behalf of the “Family Security Plan.” We are not affiliated with this plan, and neither are our vendors.

If you receive a similar call, please do not give out any personal information and report it as fraud.

Robocaller Warning. 

Beware of robocalls specifically from (844) 277-0891 imitating a VISA fraud alert:

"Important VISA fraud alert. This call is regarding a charge of $700 on your VISA card in favor of prime technologies. If you have not approved this charge, call back immediately on our VISA fraud department toll free number (844) 277-0891. I repeat, call us at (844) 277-0891."

If you are unsure about the source of the call, always contact First Florida Credit Union first.

Possible fraudulent postcard scam.

We’ve learned that possible fraudulent postcards, referencing consumers’ mortgages, have been circulating throughout the country.

The postcard asks that you call an 800 number regarding an important matter concerning your mortgage loan.  This may be a fraudulent/misleading attempt to collect your personal information.

 If you receive a similar postcard, do not call the number or take any other requested action.

 Below is an example of the postcard mailing.

fraud postcard

If you have questions or concerns, contact our Member Support Center at (800) 766-4328, ext. 1, or visit your local branch.

Ten things you can do to avoid fraud.

Crooks use clever schemes to defraud millions of people every year. They often combine new technology with old tricks to get people to send money or give out personal information. We have some practical tips to help you avoid becoming a victim and stay a step ahead.


How to recognize tech support scams.

The abundant use of technology is bringing a flood of tech support scams. Posing as representatives of reputable companies, scammers are offering anything from free security scans to helping you with your "infected" computer. What's worse, they're very convincing. Know what to look for and how to avoid their trap.