Contact Us

Member Support Center

(Formerly Call Center/Financial Service Center)

At First Florida Credit Union, unmatched personal service is only a phone call away!  Our friendly Member Support Center staff is ready to assist you with your financial needs.  Whether you need to complete a transaction; apply for a credit card or vehicle loan; open another account; or even establish Direct Deposit/Payroll Deduction, the Member Support Center will provide the help you need.

Monday-Friday 7:30 a.m. – 6:00 p.m.
Saturday 9:00 a.m. – 12:00 p.m.
Call (800) 766-4328, ext. 1
[in Jacksonville (904) 359-6800, ext. 1]

Or Email – info@firstflorida.org

Other Important Numbers:

Lost/Stolen Cards/Fraud

  • Lost or stolen Visa Debit and ATM Cards:
    • During business hours: (800) 766-4328
    • After business hours: (800) 682-6075
    • PIN change: (877) 746-6746
  • Lost or stolen Credit Card
    • During business hours: (800) 766-4328
    • After business hours: (800) 682-6075
    • PIN change: (877) 746-6746